Privacy Policy

Effective Date: 10/26/2025

This Privacy Policy describes how the Carterville Chamber of Commerce (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you”) who visit or make payments through our websites cartervillechamber.com and payments.cartervillechamber.com (collectively, the “Site”).

By using our Site, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

We collect the following information when you complete a payment or registration form on our Site:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Business name
  • Payment details (processed by Stripe)

We do not store or process credit card numbers or bank account details on our servers. All payment information is securely handled by our payment processor, Stripe, Inc.

2. How We Use Your Information

We use the information you provide to:

  • Process and confirm payments for membership, events, or Chamber-related fees
  • Send payment confirmations, receipts, and required communications
  • Maintain accurate membership and transaction records
  • Respond to support requests or questions

We do not use this Site to send marketing or promotional emails.

3. Payment Processing with Stripe

Payments are processed securely through Stripe. Stripe may collect and process certain personal data according to their own Privacy Policy. Your payment information is entered directly into Stripe’s secure system and never stored on our servers.

4. Analytics and Cookies

We use Google Analytics (via Google Site Kit for WordPress) to collect anonymous traffic and usage data. This helps us improve the functionality and performance of our Site.

Google Analytics uses cookies and similar technologies to collect and analyze information. For more information, visit Google’s Privacy Policy.

You can disable cookies through your browser settings if you prefer not to share this data.

5. Data Storage and Security

Our Site is hosted on secure servers, and we take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

6. Information Sharing

We do not sell, rent, or trade your personal information. Data may be shared only with:

  • Stripe – for secure payment processing
  • Our hosting provider – to maintain and operate the Site

These providers are required to handle your information securely and only for authorized purposes.

7. Your Rights and Choices

You may request access to, correction of, or deletion of the information we hold about you by contacting us at chamber@cartervillechamber.com.

If you wish to stop receiving membership-related communications, please contact us directly.

8. Links to Other Websites

Our Site may contain links to third-party websites such as Stripe. We are not responsible for the content or privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the effective date listed above.

10. Contact Us

Carterville Chamber of Commerce
120 N. Greenbriar
Carterville, IL 62918
Email: chamber@cartervillechamber.com